Last updated: June 2026
Tendito provides an AI phone and SMS answering service for local service businesses. When our AI answers a call or text on behalf of a business, it handles information from the people who reach out and from the business itself. This policy explains, in plain English, what we collect, how we use it, who we share it with, and the choices you have.
We collect only what we need to answer calls and texts, book appointments, and run the service for our business clients. That includes:
We use the information above to deliver the service our business clients hire us for, and to keep that service working well:
When you text a Tendito-powered business line or agree to receive texts from a business that uses Tendito, you may receive messages such as appointment confirmations, follow-ups, and reminders. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of further messages, and reply HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties. We share phone numbers and message content only with our SMS delivery provider (Twilio) as necessary to send and receive the messages you have consented to.
We rely on a small set of trusted providers to run the service, and we share information with them only as needed to deliver it:
These providers process information on our behalf under their own terms and security commitments. If a business client connects additional tools, such as a payments provider, information may flow to those tools at the client's direction.
Each business client runs on its own isolated instance. A given business's calls, recordings, transcripts, messages, and customer data stay within that business's instance and are not pooled or mixed across clients.
We do not sell personal information, and we do not rent or trade it. We share information only with the service providers described above, with the business client the information was collected for, and where we are required to by law.
We take reasonable technical and organizational measures to protect the information we handle, including isolating each client's data, limiting access to people who need it, and relying on established providers for telephony, calendar, and hosting. No method of transmission or storage is perfectly secure, but we work to keep your information safe.
We keep call recordings, transcripts, messages, and booking details for as long as needed to provide the service to the business client, support the customer relationship, and meet legal or operational requirements. A business client can request that we delete or export the data tied to their account, and we will honor reasonable requests subject to any legal obligations to retain certain records.
You can reply STOP at any time to stop receiving texts. If you reached a business through Tendito and want to access, correct, or delete information about you, contact the business directly, or contact us using the details below and we will work with the relevant business client to help. To stop interacting with the AI on a call, you can ask to speak with a person and the conversation can be handed off to the business's team.
Tendito is built for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to remove it.
We may update this policy as the service evolves. When we make a material change, we will update the date at the top of this page. Continued use of the service after an update means you accept the revised policy.
Questions about this policy or about your information? Call or text us at (201) 744-2192. You can reach the same line by text at (201) 744-2192, and a real person will follow up.
Tendito provides AI phone and SMS answering for local service businesses. Call or text (201) 744-2192 for a quick, no-pressure quote.